Privacy Policy

1. Introduction

Welcome to Samani Darya and its division SamanCargo. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services for purchasing and shipping items from Chinese e-commerce platforms to Erbil, Iraq.

By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Full name and contact details (phone number, email address)
• Shipping and billing addresses
• Payment information and transaction details
• Government-issued identification (as required for customs clearance)
• Order history and product preferences

2.2 Automatically Collected Information

• IP address and device information
• Browser type and operating system
• Website usage data and analytics
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for the following purposes:

• Processing and fulfilling your orders
• Communicating with you about your shipments and services
• Processing payments and preventing fraudulent transactions
• Complying with customs and legal requirements
• Improving our services and customer experience
• Sending promotional materials and updates (with your consent)
• Maintaining security and preventing misuse of our services

4. Information Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party companies that assist with shipping, payment processing, and logistics
• Chinese E-commerce Platforms: To facilitate product purchases on your behalf
• Customs and Government Authorities: As required by law for international shipping
• Legal Compliance: When required by law, court order, or legal process

We do not sell your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order and transaction records may be retained for accounting and legal purposes.

7. Your Rights

You have the right to:

• Access your personal information we hold
• Request correction of inaccurate data
• Request deletion of your data (subject to legal requirements)
• Opt-out of marketing communications
• Withdraw consent for data processing

To exercise these rights, please contact us using the information provided below.

8. Cookies Policy

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and understand user preferences. You can control cookie settings through your browser, though disabling cookies may affect website functionality.

9. International Data Transfers

As we facilitate shipping between China and Iraq, your information may be transferred to and processed in different countries. We ensure appropriate safeguards are in place to protect your information during such transfers.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a revised "Last Updated" date.

12. Terms of Service

12.1 Service Agreement

By using SamanCargo services, you agree to our terms and conditions. We act as an intermediary for purchasing and shipping legal items from Chinese e-commerce platforms to Erbil, Iraq.

12.2 Prohibited Items

We only ship legal items. Prohibited items include but are not limited to: weapons, illegal drugs, counterfeit goods, hazardous materials, and items restricted by Iraqi customs regulations.

12.3 Liability

While we strive for excellence, we are not liable for delays or issues caused by customs, weather, or circumstances beyond our control. We are not responsible for product quality issues from the original seller.

12.4 Payment Terms

Payment must be made according to agreed terms. Prices include service fees, shipping costs, and applicable taxes or customs duties.

13. Contact Information